delivery and returns


Bigbibs are packaged with care and we hope are a pleasure to receive.  If you would like a handwritten note to be included with a present, please provide details when checking out.

Standard delivery within the UK is free, please allow up to 5 working days (10 for personalised items).  *Covid restrictions mean that parcels are taking slightly longer to arrive.

International/Express UK delivery costs £8. 

 

Of course, we hope that you will be happy with your purchase but if there is a problem, please email info@bigbib.com for an exchange or a refund.  You should return items, within 14 days, unused and in the original packaging to:  Bigbib, 219 Kensington High Street, London, W8 6BD

Please note that, unless products are faulty, it is not possible to reimburse the cost of the returns postage.  Monogrammed items can not be returned.  If an item was a gift, you may receive an exchange or gift voucher for the value of your return.  If not, the refund will be applied to the original card.  Our return policy does not affect your statutory rights. 

You have up to 7 days to cancel your order.  Please email info@bigbib.com.  If your order has already been dispatched, you will need to follow the returns policy.