delivery and returns

Bigbibs are packaged with care and we hope are a pleasure to receive.  If you would like a handwritten gift note to be included, please provide details when checking out.

Standard delivery within the UK is free, please allow up to 5 working days (10 for personalised items).

International/Express UK delivery costs £8. 


Of course, we hope that you will be happy with your purchase but if there is a problem, please email and we can arrange either an exchange or a refund to the original card.  You should return items, within 14 days, unused and in original packaging to:  Bigbib, 219 Kensington High Street, London, W8 6BD

Please note that, unless products are faulty, we are unable to reimburse the cost of the returns postage.  Monogrammed items can not be returned.  If an item was a gift, you may receive an exchange or gift voucher for the value of your return.  If not, the refund will be applied to the original card.  Our return policy does not affect your statutory rights. 

You have up to 7 days to cancel your order.  Please email  If your order has already been dispatched, you will need to follow the returns policy.