Refund Policy

Returns/Exchanges should be received within 14 days of receipt. Items must be unused and in original condition and packaging. Unfortunately, unless faulty, monogrammed items may not be returned or exchanged. Please refer to the Delivery and Returns page for details of how to process a return.


Bigbib tunics are warranted with a guarantee to the original owner. If an item fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. To activate your guarantee, please email us at info@bigbib.com with proof of purchase and send your faulty item to: Bigbib, 219 Kensington High Street, London, W8 6BD.

Privacy Policy

Bigbib respects the privacy rights of its online visitors and recognises the importance of protecting information provided by them. Any information that you provide will be held and transmitted in a safe and confidential environment.

1. Data Collection
We may collect and process data about you, including the following:

Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use the site, subscribing to our service, posting material or requesting further services.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions that you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including (but not limited to) traffic data, location data, the resources that you access and other communication data.

2. IP Addresses and Cookies
To enable us to monitor and improve our site we may collect information about the device you use to access our site, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. To enable us to monitor and improve our site we may collect information about the device you use to access our site, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. We may read cookies from your cookie file placed there through your web browser’s interaction with our site. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the use of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. For a full list of cookies used by Shopify please contact info@bigbib.com.

3. Data Storage
Bigbib's website is hosted by Shopify Inc. which provides the online e-commerce platform to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
For more information please read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)

4. How we use information
We use information held about you in various ways, including:
To ensure that content from our site is presented in the most effective manner for you and for the device on which you access our site.
To provide you with information, products or services where you have consented to be contacted for such purposes.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please 'opt out' of marketing when submitting your contact details.

5. Disclosure
Your information may, for the purposes set out in this policy, be disclosed to:
Successors in title to our business, Third party consultants, contractors or other service providers who may process your personal information on our behalf when providing services (including but not limited to IT support services) to us; and government bodies and law enforcement agencies and in order to comply with the law or the requirements of a regulatory authority.

6. Your Rights
You can unsubscribe from further emails from Bigbib by using the unsubscribe facility on any promotional e-mails that we send you, or by editing the contact preferences for your profile on our site. You can also unsubscribe from any post mailings by emailing info@bigbib.com. Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Changes to Privacy Policy
As we continue to develop our website our privacy policy may change. Therefore, we encourage you to refer to this policy on an ongoing base so you are aware of our current privacy policy.

8. Contact
If you have any questions, comments or requests regarding this privacy policy, please contact us by email at info@bigbib.com.

Terms of Service

Bigbib wants you to be happy with your shopping experience. Please be aware that your use of the website constitutes an agreement to adhere to the published terms and conditions. These conditions may be subject to change at any time and without notice. It is your responsibility to check the conditions regularly before ordering in case there are any changes.

1. Transactions
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel any order placed by you in person, per address or per order. This may include orders placed under the same account, payment details or the same shipping/billing address. In the event we make such changes or cancel an order, we will make every attempt to contact you. Please note this will be via the email or phone number which was provided at the time the order was placed. You agree that email can be used as a means of communication, notification and billing between us.

3. Using the website
In using the Bigbib website you agree to provide accurate, true, current and complete information about yourself and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the item(s) ordered.

You agree that all items ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use the Bigbib website. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

Some features on the Bigbib website require use of a password and during the registration process you will be required to choose a username and password, please keep this safe at all times and do not allow others to know or access it. You are responsible for all actions taken under that username and password.

3. Personal Information
Your submission of personal information is governed by our 'Privacy Policy' which is published on the website.

4. Website content
The Bigbib name and logo is a registered trademark. The content and images of the website including photography, designs, logos and text are the copyright of Bigbib. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

Bigbib welcomes reviews about products. All reviews shall remain the property of Bigbib. Disclosure, submission or offer of any reviews shall constitute an assignment to Bigbib of all worldwide rights, title and interests in all copyrights and other intellectual property in the comments. Bigbib will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any reviews. Bigbib is and shall be under no obligation (1) to maintain any reviews in confidence; (2) to pay any compensation for any reviews; or (3) to respond to any reviews. You represent that no comments submitted by you to the website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no reviews submitted by you to the website will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Bigbib has made every effort to display as accurately as possible the details and colours of our product and in particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, we cannot guarantee that the colour, texture or detail of the product will be accurate as that displayed by your computer. Errors do sometimes occur and if we discover an error in the price or description of a product, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.

We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale may not be available in all variations.

Should you have any questions relating to the terms of use, please contact us at info@bigbib.com.